Responsible Gaming and User Protection Policy

Access to Casino Sanremo services is strictly forbidden for individuals under 18 years of age. We implement rigorous identity verification procedures to ensure compliance with this rule. It is the user's responsibility to ensure that minors do not have access to their browsing credentials. We urge parents and guardians to use content filtering software to limit access to adult entertainment sites on devices shared with minors.

User well-being is at the core of our operational philosophy. We promote the following principles:

• Gaming should be considered exclusively as a form of entertainment, not as a method to generate income.
• One should only bet amounts of money that they can afford to lose without affecting their standard of living.
• It is essential to set time and budget limits before starting any digital activity.
• One should never try to recover losses by impulsively increasing bets.
• Gaming should never interfere with family, work, or social responsibilities.

We provide our users in Italy with a range of advanced technical tools to manage their activity:

Deposit and Loss Limits

The user can set daily, weekly, or monthly limits on the maximum amount they wish to deposit or lose on the platform. These limits are an effective tool to maintain control of one's financial budget and prevent unforeseen expenses.

Session and Playtime Limits

It is possible to configure automatic alerts or limits that notify the duration of the gaming session. Once the set time is exceeded, the user will receive a warning message or be logged out of the system, promoting a balanced management of leisure time.

Temporary Suspension (Time-out)

Should a user feel the need for a short break, they can request a temporary suspension period ranging from 24 hours to 30 days. During this period, the account will remain inactive, and no technical operations will be possible.

Permanent Self-exclusion

For those who believe gaming is becoming a serious problem, we offer the option of permanent self-exclusion. Once activated, access to the platform will be denied indefinitely, and the user will be removed from all informational distribution lists.

It is essential to monitor one's behavior and pay attention to signs such as:

• Feeling the need to lie about the amounts spent.
• Neglecting daily commitments to dedicate oneself to gaming.
• Experiencing irritability or anxiety when not online on the platform.
• Using gaming as an escape from stress, depression, or personal problems.
• Asking for loans or selling assets to finance gaming activity.

Should the user feel they have lost control, we strongly advise seeking professional support. In Italy, there are numerous independent organizations and local health services that offer free and anonymous counseling for the prevention and treatment of gaming addiction. Seeking external help is a courageous and fundamental step towards regaining one's well-being.

Although we operate as a digital platform, our team is sensitive to responsible gaming issues. We constantly monitor technical interactions to identify any anomalies and commit to providing clear and accessible information on all available protection tools. We do not perform psychological diagnoses but actively promote a sustainable gaming ecosystem.

Our Responsible Gaming Policy is regularly updated to integrate international best practices and the guidelines of competent authorities in Italy. Each update will be immediately available on this page.